1. Please reach out to Kentfaith customer support to initiate a return. Please state the reason for return; Please note that returns without customer service authorization will not be accepted, and the return address given by us shall prevail 2. Kentfaith support will share the corresponding return address with you within 24 working hours. 3. Items must be returned within 30 days after you receive them,if not,it will be refused or deduct 30% from the order value 4. For the refund to be processed in a timely manner, please be sure to send a return notification to Kentfaith support with the following information: Name of the courier Tracking number

Can be compatible, the threaded interface is 3/8 inch tripod can be applied.

The warranty is 1 year, but extended warranty is available.

1. Please Subscribe Kentfaith Youtube, there are many operation videos
2. Please check on the listing page
3. CONTACT US for help.

When you receive your item, please check your item carefully. If the package appears damaged, 
please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at gearfocus@kentfaith.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Dear K&F customer, Our accountant will complete the refund within 3-6 business days. We will refund to the account that you used to pay us. (Refunds on holidays will be delayed.) Thank you very much for your support and understanding. If you do not receive it in 5 days, please kindly contact us through email .

Dear K&F customer, After you send the email, our customer service staff will reply to your email promptly during office hours. If you do not get a reply, maybe the email will be bounced due to the reason it was sent. Please try to send it again. We will do our best to solve your problem.

Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal "remote area charge".  This is very rare but can happen when your delivery address is too far from the main logistics centers and only express shipping can reach there. If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue.  You will need to pay an extra fee(depends on the parcel weight) to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we may cancel this order for you.

1).Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2).Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3~4 business days.
3).The delivery time of pre-sale orders is subject to the information on the page.
4).Some unavoidable external factors like COVID-19 may cause delays in delivery
If you don't receive any shipping confirming over three days after the payment is made, please CONTACT US to check.

The logistics tracking number will be sent to the mailbox or upload to your order where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate or contact us for help.